GRIEVANCE
We aim to protect the interests of investors and ensure that investor complaints are handled effectively, transparently, and within the stipulated timeframes.
LAST UPDATED: JULY 2026
GENZAKS ASSET MANAGEMENT LLP aims to protect the interests of consumers and ensure that consumer complaints are handled effectively, transparently, and within the stipulated timeframes.
Complaints can be submitted to LLP’s Compliance Officer who is designated as Complaint Redressal Officer through the following channels:
Email: sharad.sharma@genzaks.in
Complaints will be acknowledged within 3 (three) working days of receipt via the same channel through which they were received.
Complainants will be notified within 5 (five) working days, with reasons for rejection in writing.
If the complainant is dissatisfied with the resolution of the Complaint or its rejection, he/she may appeal to CRAO and then IFSCA (as applicable) as per the following:
If unsatisfied after CRAO’s review, the complainant may approach the IFSCA at grievance-redressal@ifsca.gov in within 21 (twenty-one) days of the CRAO’s decision.
Details of the designated points of contact at each level, starting with the initial point of contact for submitting a complaint, and progressing through higher levels for escalation of complaints are provided below. The matrix for complaint/grievance redressal flow is as provided below:
Mr. Sharad Sharma
Compliance Redressal Officer (CRO)
Address: Unit No 504 Signature Building,5th Floor Block No 13B Zone 1 GIFT SEZ, Gandhinagar, Gujarat, India, 382355
Email ID: sharad.sharma@genzaks.in
Telephone: +91 97149 74870
Mr. Raju Kadam
Principal Officer/ Complaint Redressal Appellate Officer (CRAO)
Address: Unit No 504 Signature Building,5th Floor Block No 13B Zone 1 GIFT SEZ, Gandhinagar, Gujarat, India, 382355
Email ID: raju.kadam@genzaks.in
Telephone: +91 98338 79571
The complainant may file a complaint before the Authority through email to grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision.
Share your concerns or complaints with our Grievance Officer. Every submission is reviewed carefully to ensure a fair, timely, and transparent resolution.
For grievances or compliance related concerns, please contact our Grievance Officer directly.
| S. No. | Particulars | Details |
|---|---|---|
| 1 | Number of complaints outstanding at the beginning of the quarter | Nil |
| 2 | Number of complaints received during the quarter | Nil |
| 3 | Number of complaints disposed off during the quarter, out of which: | |
| 3a | Number of complaints resolved | Nil |
| 3b | Number of complaints rejected | Nil |
| 4 | Number of complaints withdrawn during the quarter | Nil |
| 5 | Number of complaints pending as on end of quarter | Nil |
| 6 | Number of complaints resolved/ disposed off within 30 days of acceptance of complaint | Nil |
| 7 | Number of complaints resolved/ disposed off after 30 days of acceptance of complaint | Nil |
| 8 | Provide reasons/ comments for complaints disposed off after 30 days of acceptance of complaint | – |
The next quarterly update (for the quarter ending 30 September 2026) is due to be published in the following quarter.
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